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DossierENTITY

ITSM

Coverage of ITSM in the Nexus archive.

Earliest in view: Apr 7 · 13:13 UTCMost recent: Apr 11 · 14:45 UTC
Co-mentioned in this coverage
Salesforceorganization1ServiceNoworganization1Mark Benioffperson1Greg McDermottperson1Gartnerorganization1AI infrastructuretopic1
Recent coverage
  • BUSINESSApr 11 · 14:45 UTCTHE REGISTER
    How Salesforce and ServiceNow are squaring off in the battle for the helpdesk

    Salesforce and ServiceNow are competing in the helpdesk software market, with Salesforce CEO Mark Benioff emphasizing user engagement and ServiceNow's Greg McDermott focusing on AI agent governance. The article highlights their contrasting strategies in ITSM (IT Service Management) product development.

  • TECHNOLOGYApr 7 · 13:13 UTCTHE REGISTER
    Only 28% of AI infrastructure projects fully pay off, survey finds

    A survey reveals only 28% of AI infrastructure projects achieve full return on investment (ROI). ITSM (IT Service Management) is highlighted as the area most likely to deliver positive outcomes. Gartner research underscores the challenges in realizing AI's financial benefits for IT infrastructure.

ITSM · Dossier · The Nexus