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Greg McDermott

Coverage of Greg McDermott in the Nexus archive.

Earliest in view: Apr 11 · 14:45 UTCMost recent: Apr 11 · 14:45 UTC
Co-mentioned in this coverage
Salesforceorganization1ServiceNoworganization1Mark Benioffperson1ITSMtopic1
Recent coverage
  • BUSINESSApr 11 · 14:45 UTCTHE REGISTER
    How Salesforce and ServiceNow are squaring off in the battle for the helpdesk

    Salesforce and ServiceNow are competing in the helpdesk software market, with Salesforce CEO Mark Benioff emphasizing user engagement and ServiceNow's Greg McDermott focusing on AI agent governance. The article highlights their contrasting strategies in ITSM (IT Service Management) product development.