Dossier
contract cancellations
Coverage of contract cancellations in the Nexus archive.
- Virgin Media hit with record £28m fine for stopping customers cancelling contracts
Virgin Media was fined £28 million by Ofcom for deliberately mishandling customer phone calls to prevent contract cancellations between 2022 and autumn 2024. The UK telecoms watchdog found the company used tactics like call-dropping, unnecessary transfers, and excessive hold times.
- Virgin Media handed £28m fine by Ofcom for preventing contract cancellations
Virgin Media was fined £28m by Ofcom for preventing customers from cancelling their contracts. The penalty was imposed due to the company's actions that obstructed contract terminations.