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UK telecoms watchdog

Coverage of UK telecoms watchdog in the Nexus archive.

Earliest in view: Jul 8 · 07:17 UTCMost recent: Jul 8 · 07:17 UTC

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BUSINESSJul 8 · 07:17 UTCTHE GUARDIAN WORLD
Virgin Media hit with record £28m fine for stopping customers cancelling contracts
Virgin Media was fined £28 million by Ofcom for deliberately mishandling customer phone calls to prevent contract cancellations between 2022 and autumn 2024. The UK telecoms watchdog found the company used tactics like call-dropping, unnecessary transfers, and excessive hold times.