Raquel Alvarez Sanchez
Coverage of Raquel Alvarez Sanchez in the Nexus archive.
- Kaiser nurses say technology is making their jobs — and patient care — worse
Kaiser Permanente call center nurses criticize workplace surveillance tools and AI for prioritizing speed and cost savings over patient care quality. Nurses face performance evaluations based on call duration, with those exceeding 15-minute calls risking criticism or evaluations. The California Nurses Association is negotiating a new contract with Kaiser, highlighting AI as a key issue amid strikes and legislative efforts to regulate AI in healthcare.
- Kaiser Permanente nurses say technology is making their jobs — and patient care — worse
Kaiser Permanente nurses report that AI-driven workplace surveillance tools prioritize speed and cost over patient care quality, penalizing call durations exceeding 15 minutes. The California Nurses Association is negotiating a contract with AI as a key issue, while California lawmakers consider bills regulating AI in healthcare.