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The Nexus
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call centers

Coverage of call centers in the Nexus archive.

Earliest in view: Apr 22 · 14:01 UTCMost recent: Aug 1 · 03:37 UTC
Co-mentioned in this coverage
Artificial Intelligencetopic1information managementtopic1Manufacturing Companiesorganization1Pakistanplace1Kaiser Permanenteorganization1California Nurses Associationorganization1Raquel Alvarez Sanchezperson1AItopic1workplace surveillancetopic1patient caretopic1Flareorganization1Caller-as-a-Service Fraudtopic1cybercriminalstopic1hiring processtopic1performance trackingtopic1
Recent coverage
  • BUSINESSAug 1 · 03:37 UTCDAWN
    Missing foundation of AI readiness

    The article highlights that many organizations, particularly in developing economies like Pakistan, are overlooking foundational readiness for AI adoption. It argues that AI's effectiveness depends on reliable internal information management rather than the technology itself, using examples from manufacturing and call centers to illustrate how incomplete data limits AI's potential.

  • HEALTHJul 9 · 12:00 UTCTHE MARKUP
    Kaiser Permanente nurses say technology is making their jobs — and patient care — worse

    Kaiser Permanente nurses report that AI-driven workplace surveillance tools prioritize speed and cost over patient care quality, penalizing call durations exceeding 15 minutes. The California Nurses Association is negotiating a contract with AI as a key issue, while California lawmakers consider bills regulating AI in healthcare.

  • SECURITYApr 22 · 14:01 UTCBLEEPING COMPUTER
    Inside Caller-as-a-Service Fraud: The Scam Economy Has a Hiring Process

    Fraud operations are increasingly structured like professional call centers, with hiring, training, and performance tracking systems. Flare has exposed how cybercriminals manage these 'Caller-as-a-Service' operations to streamline scam activities.