Kaiser nurses say technology is making their jobs — and patient care — worse

Kaiser Permanente call center nurses criticize workplace surveillance tools and AI for prioritizing speed and cost savings over patient care quality. Nurses face performance evaluations based on call duration, with those exceeding 15-minute calls risking criticism or evaluations. The California Nurses Association is negotiating a new contract with Kaiser, highlighting AI as a key issue amid strikes and legislative efforts to regulate AI in healthcare.