O2
Coverage of O2 in the Nexus archive.
- [UK] My 11yrs old sister has been scammed through tiktok
An 11-year-old girl was scammed via TikTok when a copycat account of her school friend sent messages requesting codes, leading to a £200 phone plan charge. Four other school friends were similarly scammed, and attempts to seek help from O2 and Boku (a payment service) have been unsuccessful due to non-refundable policies. The poster is considering contacting Sony for assistance.
- [uk] o2 call centre staff cannot be trusted
An O2 call center employee was transferred to a scammer via a number provided by O2, resulting in £2000 being charged to his credit card. The scammer used Zoho Assist to install remote access software on his computer, and the victim is now lodging a formal complaint with O2.
- Brit regulator finds mobile network service on trains is far from first class
Ofcom found that UK mobile networks on trains fail to meet performance standards, with 83% of rail segments showing poor signal and on-board Wi-Fi functioning just 1% of the time. EE had the best performance but still met 'Good Performance' thresholds less than half the time, while Three, O2, and Vodafone achieved it in 17-21% of journeys. Weak signal strength and high latency were primary issues, exacerbated by rural locations and carriage design.