Dossier
HP Instant Ink
Coverage of HP Instant Ink in the Nexus archive.
- HP customer claims firmware update shoved printer off support cliff
A Quebec customer claims HP remotely disabled his five-year-old OfficeJet 4650 printer via a firmware update, leading to connectivity failures and poor support. Internal HP documents acknowledge the issue affects older printers due to server updates and age-related compatibility issues, with HP advising customers to upgrade. The customer filed complaints with Canadian authorities, and Reddit users report similar issues.