TECHNOLOGYMay 26 · 09:15 UTCTHE REGISTER

HP customer claims firmware update shoved printer off support cliff

A Quebec customer claims HP remotely disabled his five-year-old OfficeJet 4650 printer via a firmware update, leading to connectivity failures and poor support. Internal HP documents acknowledge the issue affects older printers due to server updates and age-related compatibility issues, with HP advising customers to upgrade. The customer filed complaints with Canadian authorities, and Reddit users report similar issues.

Nexus surfaces and summarizes. The full story lives at the source.

Mentioned

Hewlett-Packard (HP)organizationOfficeJet 4650topicHP Instant InktopicCanadian Competition BureauorganizationQuebec consumer protection officeorganizationRedditorganizationFirmware updatetopicHP serverstopic

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