Head of Social Security challenged by lawmakers over long lines, wait times

Social Security Commissioner Frank Bisignano testified before Congress about improved customer service at the Social Security Administration but faced skepticism from Democrats over claims of reduced wait times and delays in processing benefits. The agency's financial challenges were highlighted, with the Old Age and Survivors Insurance trust fund projected to deplete by 2032, leading to automatic benefit reductions. Republicans praised performance metrics, while Democrats criticized discrepancies between reported statistics and constituent experiences.