POLITICSWTOP DC
After long waits at the Social Security Administration, its chief says things are getting better
Social Security Administration (SSA) Commissioner Frank Bisignano claims improved customer service metrics, including a 75% reduction in phone wait times and increased online service efficiency, while facing criticism over temporary staffing shifts and long-term service risks. The agency's union reports severe understaffing in multiple field offices, though Bisignano denies closures and emphasizes flexibility in client access.
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