Dossier
Smart Path
Coverage of Smart Path in the Nexus archive.
- Walmart delivery workers say a new app feature is sending them running around stores — and wasting precious time
Walmart's Spark delivery app feature, Smart Path, is causing delivery workers to waste time by rearranging item lists based on proximity. Workers report inefficiencies, including picking frozen items early, which risks melting, and decreased earnings due to per-delivery pay. Walmart states it aims to improve navigation and maintain food safety.