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SSA's Inspector General

Coverage of SSA's Inspector General in the Nexus archive.

Earliest in view: Jun 9 · 13:00 UTCMost recent: Jun 9 · 13:00 UTC
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  • POLITICSJun 9 · 13:00 UTCWPLG LOCAL 10 MIAMI
    After long waits at the Social Security Administration, its chief says things are getting better

    Social Security Administration (SSA) Commissioner Frank Bisignano testifies to Congress about improved customer service metrics, including a 75% reduction in phone wait times and increased online service usage. Critics argue these gains rely on temporary staffing shifts and workforce reductions, while the union representing SSA employees highlights severe understaffing in specific field offices.

SSA's Inspector General · Dossier · The Nexus