Dossier
SSA's Inspector General
Coverage of SSA's Inspector General in the Nexus archive.
- After long waits at the Social Security Administration, its chief says things are getting better
Social Security Administration (SSA) Commissioner Frank Bisignano testifies to Congress about improved customer service metrics, including a 75% reduction in phone wait times and increased online service usage. Critics argue these gains rely on temporary staffing shifts and workforce reductions, while the union representing SSA employees highlights severe understaffing in specific field offices.