American Federation of Government Employees Council 220
Coverage of American Federation of Government Employees Council 220 in the Nexus archive.
- After long waits at the Social Security Administration, its chief says things are getting better
Social Security Administration (SSA) Commissioner Frank Bisignano claims improved customer service metrics, including a 75% reduction in phone wait times and increased online service efficiency, while facing criticism over temporary staffing shifts and long-term service risks. The agency's union reports severe understaffing in multiple field offices, though Bisignano denies closures and emphasizes flexibility in client access.
- After long waits at the Social Security Administration, its chief says things are getting better
Social Security Administration (SSA) Commissioner Frank Bisignano testifies to Congress about improved customer service metrics, including a 75% reduction in phone wait times and increased online service usage. Critics argue these gains rely on temporary staffing shifts and workforce reductions, while the union representing SSA employees highlights severe understaffing in specific field offices.