Dossier
Fin
Coverage of Fin in the Nexus archive.
- Salesforce reels in customer support AI specialist Fin for $3.6B
Salesforce has agreed to acquire AI customer support company Fin for $3.6 billion to enhance its Agentforce business. The acquisition aims to expand Salesforce's AI agent capabilities, with Fin's technology handling 76% of support requests without human intervention. The deal is expected to close in Q4 2027 and follows Salesforce's recent strategic moves, including layoffs and other acquisitions.
- Intercom changes name to Fin
Intercom has changed its name to Fin. The company announced the change on its blog. The news was discussed on a comments thread with 14 comments.