Consumer Council

Hong Kong’s Consumer Council found that over half of 17 tested ready-to-wear reading glasses failed to label pupillary distance, a critical detail for aligning lenses to reduce eye strain. The glasses, priced between HK$8 and HK$490, all claimed a presbyopia correction of +2.5 dioptres.

The Consumer Council in Hong Kong warns pet owners to carefully review third-party liability terms in pet insurance plans, emphasizing coverage for disputes and animals with aggression histories. This follows a government scheme allowing over 900 restaurants to legally admit dogs, and a report noting 19 of 24 pet insurance plans in June included such terms.

Hong Kong’s consumer watchdog has urged hotels and online booking platforms to clearly outline their responsibilities for reservation changes or refunds, citing annual complaints of up to 1,050 over the past three years. The Consumer Council reported 3,346 lodging-related complaints since 2023, with 2,670 from non-local travelers, and 58% of those cases involving contract termination or amendments.

Complaints against Hong Kong claw machine operators have risen over 760% in three years due to misleading displays, rigged settings, and poor-quality prizes. The Consumer Council reported 16 complaints in 2023, 49 in 2024, and 138 in the following year.

Patrons of Hong Kong Golf & Tennis Academy have filed complaints with the Consumer Council and threatened legal action against Rosewood Hotel Group’s operational changes at its clubhouse. The hotel group claims it has made 'refinements' to the arrangement.