DHgate Seller lied about “7 day local delivery,” and Seel won’t let me file a refund. Feeling scammed.

A user claims a DHgate seller misrepresented a non-custom item as 'custom-made' to avoid fulfilling a 7-day delivery promise, and alleges Seel's refund process is ineffective for unshipped packages. The user provided evidence of a stagnant tracking status and the seller's contradictory statements but faces barriers in securing a refund through Seel's system.