[DE] Creative Fabrica says they've refunded me. Do these emails actually confirm I'll get my money back?

The user was charged €71.26 for an unwanted Creative Fabrica renewal, canceled the subscription, and received conflicting automated and manual responses regarding a refund. Creative Fabrica later sent confirmation emails stating the refund was processed, but the user seeks clarity on whether the refund is guaranteed and if the emails can serve as proof for their bank.