[DE] N26 left me with an €8,000 loss after a bank impersonation scam. Is this really customer protection?

The user fell victim to a bank impersonation scam involving N26, resulting in an €8,000 loss. Scammers, posing as N26 Security, obtained personal and financial details, added the user's card to Apple Pay, and made unauthorized purchases. N26 refused to reimburse most of the loss, citing authentication via the user's app during the scam.