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The Nexus
BUSINESSJul 14 · 11:07 UTCTHE RIO TIMESRichard Mann

Vivo Swaps Its Phone Menu for an AI Voice Concierge

Vivo is replacing its old press-a-number phone menu with an artificial-intelligence voice concierge. The concierge routes callers to three AI agents for service, billing, and technical support, with the company aiming to resolve about 60% of calls using this system in coming quarters.

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VivoorganizationAI voice conciergetopicservicetopicbillingtopicTechnical Supporttopic
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