Dossier
water supply crisis
Coverage of water supply crisis in the Nexus archive.
- South East Water’s greatest failure was not contacting customers during winter outages, report finds
South East Water failed to adequately communicate with customers during winter water outages, leaving tens of thousands without water. A report by the Consumer Council for Water found fewer than one in 10 customers satisfied with the company's handling of the crisis, identifying communication as its greatest failing.