Dossier
vulnerable customers
Coverage of vulnerable customers in the Nexus archive.
- Ovo Energy to pay more than £10m over prepayment meter monitoring failings
Ovo Energy has agreed to pay over £10m after Ofgem found inadequate monitoring of vulnerable customers with prepayment meters (PPMs) exposed them to a 'clear risk of harm'. The regulator identified breaches of its rules designed to protect customers in vulnerable situations.
- Nationwide cashier who stole thousands from vulnerable customers was caught out by Facebook pictures of her lavish holidays
A Nationwide cashier stole thousands from vulnerable customers and was caught after Facebook pictures of her lavish holidays exposed her spending. The theft was uncovered through evidence of her extravagant lifestyle shared on social media.