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The Nexus
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utility billing

Coverage of utility billing in the Nexus archive.

Earliest in view: Jun 15 · 09:00 UTCMost recent: Jun 15 · 09:00 UTC
Co-mentioned in this coverage
Utilitiesorganization1digitized billingtopic1humanizetopic1good enoughtopic1
Recent coverage
  • BUSINESSJun 15 · 09:00 UTCUTILITY DIVE
    Utilities have digitized billing. Now they need to humanize it.

    Utilities have transitioned to digitized billing systems but now face the challenge of making these systems more user-friendly and human-centered. The article highlights that merely achieving functional digitization is no longer sufficient, emphasizing the need for improved customer experience.