Dossier
health system call center
Coverage of health system call center in the Nexus archive.
- Can someone explain why doctors insist on weighing us with keys and wallets in our pockets?
The article discusses frustrations with the process of scheduling a virtual doctor's appointment, highlighting the complexity of using an app and navigating a call center. The author criticizes the lack of clear communication and the need for multiple attempts to schedule a Zoom-like appointment despite the doctor's initial instructions.