fraud department
Coverage of fraud department in the Nexus archive.
- [US] Voice mail left, is this a scam?
A voicemail was left from California regarding document compliance and certification for a reactivation action due to a breach of contract associated with a specific case file number. The message stated that the file was in their fraud department and referenced potential loan actions, requiring the recipient to contact the mediation department immediately at a given phone number. It warned that failure to respond would lead to adverse decisions being made on the recipient's behalf.
- USA EBAY- do i trust this listing or not?
A user questions the legitimacy of an eBay listing for an iPhone 14 Pro Max with a replaced display and shattered back glass. The seller has a 99% positive feedback rating but lists a mix of electronics and non-electronics items, raising suspicions of a hijacked account. The listing includes detailed fraud disclosure claims and a unique return policy.
- Bank transaction unauthorized
A bank blocked a $304 unauthorized transaction from a merchant named Durango, which is not the user's actual town. The fraud department indicated the transaction involved a physical card with a possible incorrect PIN entry. The user canceled their card after this incident.
- [US] Wells Fargo Call - Did Something Stupid
A user received a scam call from an India-based caller impersonating Wells Fargo, claiming unauthorized credit card activity. The caller used the user's personal details like address and email to appear legitimate but became suspicious when transferred to a 'fraud department,' with the rep exhibiting unprofessional behavior and pressuring the user to act immediately.
- [US] I fell for a bank impersonation scam and lost $5,000, looking for advice on recovery
A person fell victim to a bank impersonation scam, losing $5,000 after providing a verification code and debit card information during a fake fraud investigation. They contacted their bank, froze credit, and are seeking advice on recovery steps.
- New Scam Text Alert!
A user received a scam text alerting them of a fraudulent $2200 purchase, followed by a call from fraudsters impersonating their bank's fraud department. The user verified with their bank and discovered the scam, as the bank confirmed no such call had been made and the phone number was not official.
- [US] I received a email about a Lowe's order
The user received a Lowe's order confirmation email with their name and email, but the address, phone number, and card details did not match theirs. Lowe's customer service confirmed the order exists but could not be viewed under the user's account. The company reported it as potential fraud, and the user filed for identity theft.
- MFA-optional banks leave safe doors (and accounts) wide open for thieves to pillage
A 84-year-old woman lost $30,000 from her bank accounts after thieves exploited weak security practices, including the absence of mandatory multi-factor authentication (MFA). The attackers used stolen passwords from a data breach and created spam filters to block alerts, while financial institutions initially doubted the theft was fraudulent.