Dossier
financial costs
Coverage of financial costs in the Nexus archive.
- How do people in the US describe customer service in 2026? ‘Debilitating, depressing, enraging. Ugh’
US residents in 2026 describe customer service as 'debilitating, depressing, enraging' due to financial and emotional costs. Guardian readers shared negative experiences with big companies, citing a focus on profits over customer well-being. The primary complaint centers on AI-driven customer service.
- How unpaid caregiving derails retirement security — and what we can do about it
Unpaid caregiving imposes financial, physical, and emotional costs, significantly undermining retirement security. The article argues that recognizing caregiving's value is essential to prevent further harm to future financial stability.