Dossier
e-visit screening tool
Coverage of e-visit screening tool in the Nexus archive.
- Kaiser used an algorithm — not clinicians — to triage mental health patients, a union alleges
A health worker union accused Kaiser Permanente of using an automated algorithm without clinician oversight to triage mental health patients through an e-visit screening tool. The union claims this practice violates state law, while Kaiser states clinical decisions remain with licensed professionals. The tool provides care recommendations based on patient responses but does not use AI for diagnoses, according to the health provider.