Dossier
design change
Coverage of design change in the Nexus archive.
- Telstra staff unaware of mass outage risk as critical software failure ‘rippled slowly across the network’
Telstra's nationwide outage was caused by a lack of software update on a critical time-keeping system and maintenance teams' unawareness of a design change. The failure impacted mobile services, trains, and retailers, prompting a Senate inquiry into the incident.