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customer service chaos

Coverage of customer service chaos in the Nexus archive.

Earliest in view: Apr 23 · 10:00 UTCMost recent: Apr 23 · 10:00 UTC

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POLITICSApr 23 · 10:00 UTCTHE GUARDIAN WORLD
Democrats say cuts to social security have caused ‘customer service chaos’ for American seniors
A report by Democratic senators, including Elizabeth Warren, criticizes Trump administration cuts to the Social Security Administration (SSA), citing 'customer service chaos' for seniors and disabled Americans. The investigation revealed phone wait times over 10 times higher than SSA's claimed durations, with many calls unanswered.