customer satisfaction
Coverage of customer satisfaction in the Nexus archive.
- The best cell service to switch to, according to Consumer Reports
Consumer Reports identified the best cell service to switch to, revealing that the big three carriers rank near the bottom of customer satisfaction based on a survey on value, service, and reception.
- State’s small airports see drop in AAI customer satisfaction index survey
Small airports in the state have experienced a decline in customer satisfaction according to the AAI customer satisfaction index survey. The survey indicates a drop in satisfaction levels, highlighting potential issues in service quality at these airports.
- Revealed: The best and worst car hire firms of 2026 - and the company customers say to 'avoid at all costs'
The article reveals the top and bottom car hire companies of 2026, highlighting one firm customers recommend avoiding. It provides insights into customer satisfaction and service quality in the car rental industry.
- Cracker Barrel shares soar on improved customer satisfaction, but cook warns chain has started to cut corners
Cracker Barrel shares are rising due to improved customer satisfaction, but a veteran cook has expressed concern about the chain reheating food like rice and meatloaf in microwaves, signaling potential lowering of standards.
- Major package holiday company is now offering same-day refunds for flight cancellations in industry-first
A major package holiday company has introduced same-day refunds for flight cancellations, marking an industry-first policy aimed at improving customer satisfaction and trust.