Dossier
SupportAssist
Coverage of SupportAssist in the Nexus archive.
- Data Doctors: What to do when your PC keeps rebooting
Dell and HP computer users experienced reboot loops caused by problematic software and firmware updates. Dell's SupportAssist update and HP's BIOS update triggered system crashes and BitLocker recovery loops, respectively. Solutions include checking for manufacturer updates or disconnecting hardware.
- Dell confirms its SupportAssist software causes Windows BSOD crashes
Dell's SupportAssist software is causing blue-screen crashes on some Windows systems, resulting in random reboots affecting Dell devices. The issue was confirmed by Dell following user reports since Friday. The cause of the problem has been identified as the SupportAssist software.