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Sinch

Coverage of Sinch in the Nexus archive.

Earliest in view: May 13 · 16:53 UTCMost recent: May 13 · 16:53 UTC
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Daniel Morrisperson1AItopic1
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  • TECHNOLOGYMay 13 · 16:53 UTCTHE REGISTER
    Dissatisfied: Three-fourths of AI customer service rollouts are a letdown

    Nearly three-quarters of enterprises that deploy AI customer communications agents later roll them back or shut them down due to governance failures and safety concerns. A study by Sinch found that 74 percent of deployed AI customer communications agents were rolled back or shut down. The main issue is not getting AI to work properly, but rather getting it to work safely.