Dossier
Kiwi.com
Coverage of Kiwi.com in the Nexus archive.
- Kiwi.com showed my flight as confirmed when it wasn't — got 1 hour notice before departure. This should be illegal.
A user reported that Kiwi.com displayed a confirmed flight booking which was not actually secured, leading to a last-minute notice one hour before departure. The user lost money on a return ticket due to the unconfirmed outbound flight and accused the platform of deceptive UI design and predatory practices.