Kinney Drugs
Coverage of Kinney Drugs in the Nexus archive.
- A pharmacy chain in Vermont implemented AI for efficiency. It’s led to delays, incorrect information and privacy concerns.
Kinney Drugs, a pharmacy chain in Vermont and New York, implemented an AI assistant for prescription refill services, leading to customer reports of delays, incorrect medication requests, and privacy concerns. Customers described receiving confusing AI-generated refill notifications and experiencing system errors, prompting frustrations and some to abandon the pharmacy due to limited rural alternatives. The AI rollout coincides with broader regulatory gaps in healthcare AI oversight.
- How Vermont’s new pharmacy law could change rural healthcare
Vermont's new law H.588 allows pharmacists and pharmacy technicians to test, assess, and treat common conditions like strep throat and influenza in a single visit. The law aims to improve healthcare access in rural communities by leveraging pharmacies as trusted, accessible care points, especially where timely medical attention is challenging.