Dossier
Karen Conley
Coverage of Karen Conley in the Nexus archive.
- Michigan Treasury under fire as hundreds of thousands wait for delayed tax refunds
Michigan taxpayers face delayed tax refunds due to a troubled Department of Treasury software rollout, which caused erroneous notices, missed callbacks, and long wait times. Taxpayers and accountants report inconsistent communication and unclear explanations, with a treasury spokesperson attributing delays to incomplete information and a rushed software upgrade. The department is upgrading its phone system to address ongoing issues.