Dossier
Jessica Salmi
Coverage of Jessica Salmi in the Nexus archive.
- 'A bunch of red tape': Student-loan borrowers can't get clear answers from the companies that manage their debt
Student-loan borrowers report difficulties obtaining clear information from loan servicers, including long hold times, disconnected calls, and conflicting payment details. The Education Department claims it monitors servicer performance, but borrowers like Jessica Salmi, Jason Marques, and Robin Binkley describe struggles to navigate repayment plans and payment amounts.