Harry Stebbings

Uber COO Andrew Macdonald suggests that while AI could potentially reduce roles in functions like customer support or analytics, the company may ultimately require more employees to seize new opportunities enabled by AI. He stated he is 'tempted to say' Uber will have fewer people in five years compared to current operations, but also suggested new activities might necessitate growth. The article noted that despite recent layoffs and Macdonald's predictions, Uber's overall headcount increased 54.4% over the last five years.