Glean's Work AI Institute
Coverage of Glean's Work AI Institute in the Nexus archive.
- Welcome to the age of AI sprawl
The article discusses the decline of 'tokenmaxxing' as companies like Amazon, Palantir, Duolingo, Meta, and AT&T reduce AI use due to rising costs and inefficiency. AI sprawl, characterized by employees using multiple uncoordinated tools, leads to wasted budgets and duplicated efforts. A survey by Glean's Work AI Institute reveals 77% of AI users engage with multiple tools weekly, but only 13% report significant company performance improvements.
- Workers are spending over 6 hours a week 'botsitting' AI, fueling job frustration
A Glean report found white-collar workers spend 6.4 hours weekly 'botsitting' AI by feeding context, debugging errors, and cleaning outputs. This task, linked to job frustration, makes workers 73% more likely to seek new jobs, despite 75% reporting AI boosts personal productivity. The study surveyed 6,000 workers in the US, UK, and Australia.