Dossier
Douglas Miles
Coverage of Douglas Miles in the Nexus archive.
- Six months in, Troy’s new EMS falls short of contract benchmark, still shows faster response times
Star EMS, which took over Troy's ambulance service six months ago, has not met the 90% six-minute response-time benchmark under its contract but shows improved performance compared to previous providers. City data indicates Star EMS achieved the target 70-80% of the time in most months, with officials noting potential dispatching efficiencies to improve further.