Dossier
Customer-Specific Maintenance
Coverage of Customer-Specific Maintenance in the Nexus archive.
- EU competition decision hands SAP customers more leverage in contract talks
The European Commission ended an antitrust investigation into SAP after the company agreed to abolish reinstatement fees and reduce back-maintenance fees, providing SAP customers with more leverage in contract negotiations. Gartner advises customers to use these concessions to delay ERP migration timelines and avoid inflexible cloud commitments.