Customer Support
Coverage of Customer Support in the Nexus archive.
- XT Exchange has frozen my funds for 45 days despite providing every KYC and source of funds document they requested.
A user reports that XT Exchange has frozen their funds for 45 days despite submitting all requested KYC and source of funds documents, including multiple verifications and transaction records. The user claims full cooperation but has received no resolution or updates from customer support.
- Building relationships with customers through support didn't turn out as hoped
An article from Castro Podcasts discusses how efforts to build customer relationships through support did not achieve the desired outcomes. The piece is linked to Hacker News comments and has 26 points with 13 comments.
- MSpy Scam - No refund no support extra attempts to charge account US online
A user reports being scammed by MSpy after multiple failed payment attempts and unauthorized charges. The company refused refunds, provided unresponsive tech support, and failed to deliver promised services despite repeated efforts to resolve the issue.
- HP is deploying OpenAI's enterprise AI platform across its global operations
HP is deploying OpenAI's enterprise AI platform across its global operations. The companies will co-develop AI agents for customer support, software development, and internal operations in HP's 180-country business.
- Coin Front
A user reports being unable to withdraw funds from Coin Front since November last year, despite the site appearing legitimate. The user claims emails and queries to the platform have gone unanswered.
- Kraken filled my orders at prices far outside the displayed market price — any chance of reimbursement?
A user reported that Kraken executed their buy and sell orders at prices significantly deviating from the displayed market price, resulting in a 20-30% loss. The user claims the platform filled immediate orders incorrectly and received unsatisfactory support from Kraken's customer service.