Capita

Capita apologised for a civil service pensions meltdown, while the government condemned the failures as 'dreadful'. The incident has drawn significant criticism, with Capita acknowledging its role in the issue.

The UK government's new Cyber Resilience Pledge has 60 signatories, including Marks & Spencer and Capita, despite Capita's history of cybersecurity issues. Notable absentees include Co-op, Harrods, and Jaguar Land Rover, while Microsoft and other major corporations joined the initiative.

Northern Ireland's Education Authority (EANI) is attempting again to replace Capita's IT services contract for schools, with a new procurement worth up to £851 million. A previous attempt to replace Capita with Fujitsu collapsed after 11 months via 'mutual agreement' in November 2024, extending Capita's contract until 2027. The new Education Technology Managed Services (ETMS) deal aims to replace Capita's current role in managing Northern Ireland's school IT infrastructure.

Transport for London (TfL) has extended Capita's road user charging contracts for £912 million, delaying a replacement until 2028. The contracts manage congestion charges, emission zones, and tolls, with TfL planning a £2 billion combined contract over 20 years. Indra Sistemas also holds a £1.964 billion transport ticketing contract.

The UK Department for Work and Pensions (DWP) accepted Capita's £370 million bid to manage its Oracle-based HR and finance system, 42% below its own £642 million cost model. Rival bidder Sopra Steria is challenging the decision, alleging Capita's bid was abnormally low, while the DWP defends the contract as part of its shared services strategy. IBM and Big Red were separately awarded a £711 million Oracle-based SaaS contract in 2024.

Civil servants will protest outside Capita's annual general meeting over missing pensions and a data breach affecting pension scheme members. The protest is a result of Capita's handling of the Civil Service Pension Scheme, which has left thousands of retired civil servants without their pensions. The issues with the scheme have been ongoing since Capita took over administration in December.

Three UK councils experienced IT problems after migrating to a new software-as-a-service provider, Arcus Global, resulting in delays and issues with planning applications and land searches. The problems led to consequences such as stalled house sales and delayed property transactions. The councils and Arcus Global are working to resolve the issues.

The UK government awarded Capita a £239 million contract to manage the Civil Service Pension Scheme after evaluating its past performance, despite the project later causing payment delays for retirees. A senior civil servant stated the bid was strong in quality and value for money.

Capita's Civil Service Pensions Scheme (CSPS) member portal experienced a data exposure issue, revealing private information of public sector workers. The organization restricted online portal functionality to address the problem.