Apple Support

A user received a suspicious text from 'Apple Support' with a Moroccan phone number, identified as a scam after verifying Apple's official website did not list the number. The user called the number, prompting the scammer to hang up, and warned others about similar scams. The text falsely claimed Apple Pay blocked a transaction, requiring user approval.

A scam text purporting to be from Apple Pay claims a $152.45 payment was paused due to unusual account activity and provides a non-official phone number. The recipient confirmed no unauthorized activity in their bank account or Apple Pay and verified the number was not genuine Apple support.

Apple warns users about FaceTime-based scams where attackers impersonate trusted organizations like Apple Support or banks to steal sensitive information, such as banking credentials and Apple ID details. Scammers use social engineering tactics, including urgent alerts and fake technical issues, to pressure victims into sharing data or installing malicious software. Apple advises avoiding unsolicited calls, updating iOS, and using security tools to mitigate risks.

A user's Apple iTunes account was locked for 48 hours after two purchases, causing frustration over missed game bundles and unclear fraud protection policies. The user criticizes Apple Support for unhelpful responses and questions the legality of account restrictions tied to gift card usage.

An iPhone was stolen in CDMX, and the owner received messages from someone claiming to have found it in an Uber. The individual later requested the owner's government ID to facilitate returning the phone, raising concerns about a potential scam.