311
Coverage of 311 in the Nexus archive.
- Chicago’s Infamous Rat Problem Won’t Go Away Under Current Plan, Audit Finds
An audit by Chicago's Office of Inspector General found the city's rodent abatement program prioritizes reactive poisoning of rats over proactive solutions like monitoring sanitation and addressing infestation root causes. The report criticized the Department of Streets and Sanitation's Bureau of Rodent Control for not implementing Integrated Pest Management standards, though the department claims recent improvements. Rat complaints have decreased since a pandemic-era spike but remain a persistent issue.
- City asks for help as illegal dumping stretches crews thin
Charlotte waste officials are seeking public assistance to address illegal dumping, which is overburdening garbage crews. Illegally dumped trash, though a small fraction of daily waste, can result in fines or felony charges. Residents can report illegal dumping by calling 311 or schedule free trash pick-up through the same number.
- Tired of waiting? NYC tenants will schedule HPD inspections
New York City tenants can now schedule HPD inspections directly through a new system launched by The Mayor’s Office to Protect Tenants, eliminating the previous unpredictable process. The initiative allows tenants to request inspections on-demand instead of relying on a random selection method.
- Where are DC’s rats? New dashboard maps rodent reports across the city
D.C. has launched a Rodent Control Dashboard to track rodent reports, service requests, and abatement efforts. The tool displays 311 calls about rat sightings, ward-level data on treated burrows, and provides prevention tips. As of Friday, Ward 1 reported the highest number of rat sightings and burrows treated.
- South Siders Still Waiting For Tree Cleanup After June Storms, But City Departments Are ‘Overwhelmed’
South Side residents in Chicago are still waiting for tree cleanup after severe June storms, with over 9,200 open tree-related service requests as of June 25. City departments, including the Department of Streets and Sanitation, are working extended hours to address the backlog but remain overwhelmed due to the volume of damage. Specific neighborhoods like Beverly, Morgan Park, and the 8th Ward report the highest numbers of unresolved requests.
- Beverly, Morgan Park See Flooding, Power Outages After Latest Bout Of Severe Storms
A severe storm caused flooding and power outages in Beverly and Morgan Park, leaving 1,800 homes initially without power and damaging infrastructure including street lights and trees. City crews addressed the damage, and officials urged residents to report storm-related issues.
- Dallas residents frustrated by confusing new water bill system and $10,000 Billing Errors
Dallas residents are frustrated by the new 'Dallas Go' water billing system, which has caused 35-minute wait times on 311 lines due to confusing account features, unexpected convenience fees, and billing errors exceeding $10,000.