Companies want employees to help build AI tools they expect them to use. That comes with 2 big challenges.

Walmart is implementing massive AI tools designed to make in-store workers more efficient, often by involving employees in shaping the technology. However, this process faces challenges as some tools fail to account for real-world complications, sometimes creating extra work or requiring constant employee correction. Key hurdles include maintaining sustained employee buy-in and managing conflicting feedback across different store locations.