The 3 things student-loan borrowers told us are confusing them the most right now

Student-loan borrowers are navigating confusion stemming from repayment changes that took effect on July 1, resulting from an overhaul. Borrowers have reported encountering inaccurate bills and payment glitches, while the transition away from the SAVE plan has complicated budgeting efforts due to confusing notification processes. Furthermore, the Department of Education confirmed instances where borrowers received incorrect payments or were wrongly notified of past-due statuses.