HEALTHJul 30 · 19:11 UTCQUARTZAnthony Lopopolo

Chatbots outscore therapists on empathy only because they're built to agree with you

Chatbots outscore therapists on empathy due to their design to agree with users, which reflects agreeableness rather than clinical skill. Patients in crisis may require pushback more than validation from chatbots.

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chatbotstopictherapiststopicempathytopicAgreeablenesstopicClinical skilltopic

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