The secrets of an unheralded AI success story

C.H. Robinson Worldwide, a logistics company, achieved a 45% increase in employee productivity and double-digit earnings-per-share growth since 2022 by deploying AI agents across its operations. The company uses AI to automate tasks like providing customer quotes, reducing processing time from 20 minutes to 31 seconds, while shifting employees to higher-value work. CEO Dave Bozeman emphasizes AI's role in driving revenue growth and operational efficiency without replacing workers.