HDFC employee lied about a "profile update" to secretly issue an unauthorized credit card

An HDFC Bank employee deceived a user by claiming to perform a routine profile update, but secretly initiated an unauthorized credit card issuance. The user received OTPs for a credit card, confronted the employee who denied the application, but later confirmed the card was processed. The user's complaint to HDFC remains unresolved, highlighting concerns about bank staff exploiting customers to meet sales targets.